bet636 Privacy Policy — How We Protect Your Personal Data

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit the bet636 website at bet636.win, register an account, use the bet636 mobile app, or interact with any bet636 service in any way. By using the platform, you acknowledge that you have read and understood this policy.

This policy covers personal data collected and processed in connection with the bet636 platform, including sports betting, live casino, slot games, deposits, withdrawals, promotions, and customer support interactions. It applies to users accessing bet636 from Pakistan and any other location where the platform is accessible.

2 Data We Collect

bet636 collects personal data that falls into the following categories. We collect only what is necessary for the stated purposes and do not retain information beyond the period it is needed.

Account & Identity Data

• Full name as provided during registration
• Date of birth (used for age verification — 18+ requirement)
• CNIC number or copy (for KYC identity verification)
• Registered mobile number
• Email address (if provided)
• Username and encrypted password

Financial & Transaction Data

• JazzCash or Easypaisa account numbers (for deposit and withdrawal processing)
• Bank account details (for Raast or Bank Transfer transactions)
• Deposit and withdrawal history
• Betting history and game session records
• Bonus claims and wagering activity

Technical & Device Data

• IP address and approximate location
• Device type, operating system, and browser type
• Session duration, pages visited, and features used
• App version and device identifiers (if using the bet636 mobile app)

Communication Data

• Support chat transcripts and customer service interactions
• Responses to surveys or feedback forms
• Marketing preferences and opt-in/opt-out records

3 How We Collect Your Data

Most of the personal data we hold is provided directly by you — when you register an account, complete identity verification, make a deposit, or contact our support team. We also collect certain data automatically through technical means as you use the platform.

Data You Provide Directly

Registration, KYC verification, deposit and withdrawal requests, and support enquiries all involve you voluntarily submitting personal data. You control what information you provide — but certain data (such as CNIC for verification) is required to access specific features like withdrawals.

Data Collected Automatically

When you visit bet636.win or use the mobile app, our systems automatically collect technical data including your IP address, device type, browser information, and session activity. This is standard practice for online platforms and is used to maintain security, prevent fraud, and improve the platform experience.

Data from Third Parties

We may receive limited data from our payment processing partners — for example, confirmation that a JazzCash or Easypaisa transaction has been completed — to credit your bet636 account. We do not receive your full payment credentials from these providers, as that data remains within their secure systems.

4 Why We Use Your Data

We use the personal data we collect for specific, legitimate purposes. We do not use your data for purposes beyond those listed below without your explicit consent.

5 Sharing Your Data

bet636 does not sell your personal data. We share it only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

Service Providers

We work with third-party service providers who assist in operating the platform — including payment processors (JazzCash, Easypaisa, bank partners), identity verification services, cloud infrastructure providers, and analytics tools. These providers process data on our behalf and are contractually prohibited from using it for their own commercial purposes.

Game Providers

Casino and slot game content on bet636 is supplied by third-party developers including Evolution Gaming, Pragmatic Play, and others. When you play a live casino game or slot, the game provider's software processes your session activity to deliver the game. These providers operate under their own data protection frameworks and are independently audited.

Legal Requirements

We may disclose personal data if required to do so by law, regulation, court order, or other legal process. We may also share data where we believe it is necessary to prevent fraud, protect the rights and safety of bet636, our staff, or our users, or to enforce our Terms and Conditions.

6 Payments & Financial Data

Deposits on bet636 are processed through JazzCash, Easypaisa, Raast, Bank Transfer, and mobile wallets — all in PKR. Payment transactions are handled by our payment processing partners. bet636 does not store full payment credentials such as complete bank account numbers or full JazzCash wallet details on our own servers.

We retain transaction records — including deposit and withdrawal amounts, dates, and methods — as part of your account history. These records are required for financial reconciliation, dispute resolution, and compliance with applicable record-keeping requirements. Transaction history is accessible to you inside your account at any time.

If a chargeback or payment dispute is initiated, we may share relevant transaction records with the payment processor or relevant financial institution to resolve the matter.

7 Data Retention

bet636 retains personal data only for as long as it is needed for the purpose it was collected. When data is no longer required, we either delete it or anonymise it so it can no longer be linked to you personally.

• Active account data: Retained for the lifetime of your account and for a period after account closure as required for legal and financial compliance.
• Transaction records: Retained for a minimum of five years from the date of the transaction, consistent with standard financial record-keeping practice.
• KYC documents: Retained for the period your account is active plus any legally required period thereafter. CNIC copies are stored securely and accessed only when necessary for verification or dispute resolution.
• Support communications: Retained for up to two years from the date of the interaction, or longer if the matter is subject to an ongoing dispute.
• Analytics data: Aggregated and anonymised; retained indefinitely in non-identifiable form for platform improvement purposes.

If you request account closure, personal data will be reviewed and deleted or anonymised in line with this retention schedule. Some data may be retained beyond your requested deletion date where required by law or for legitimate dispute resolution purposes.

8 Cookies & Tracking

bet636 uses cookies — small text files stored on your device — to provide and improve the platform experience. Cookies allow us to keep you logged in between sessions, remember your preferences, and understand how the site is being used so we can make it better.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect aggregated data on how users navigate the platform — which pages are visited, how long sessions last, and where users encounter difficulties. This data is used to improve the bet636 experience. Analytics data does not personally identify individual users.
• Preference cookies: Remember settings you have chosen, such as language preferences or display options.
• Marketing cookies: Used to deliver relevant promotional content about bet636 offers, PSL betting events, and new game releases. Only set if you have opted in to marketing communications.

You can manage cookie settings through your browser preferences. Note that disabling essential cookies will affect your ability to use the platform properly. The bet636 mobile app uses similar tracking mechanisms within the app environment.

9 Data Security

Protecting your personal data is a priority for bet636. We implement technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

• Encryption in transit: All data sent between your device and bet636 is encrypted using HTTPS/TLS. Never use bet636 on an unsecured public Wi-Fi network without a VPN.
• Encrypted storage: Sensitive personal data, including passwords and identity documents, is stored using strong encryption at rest.
• Access controls: Access to personal data within bet636 is restricted to staff and systems that require it for their specific role. We operate a principle of minimum necessary access.
• Payment security: Financial transactions are processed by PCI-compliant third-party payment providers. We do not handle raw card or full bank account data directly on our servers.
• Incident response: We maintain procedures for detecting, investigating, and responding to data security incidents. In the event of a breach that affects your data, we will notify you and any required authorities as promptly as possible.

10 Your Rights

As a bet636 account holder, you have a number of rights over your personal data. These rights can be exercised by contacting support using the details in Section 13.

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are disclosing or deleting the correct account's information.

11 Children's Privacy

bet636 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires users to confirm they are of legal adult age, and we enforce age verification through CNIC checks during the account process.

If we discover that an account has been created by or for someone under 18, the account will be closed immediately, all associated funds will be reviewed, and any personal data collected will be deleted in line with our data retention procedures.

12 Policy Updates

bet636 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make updates, the revised policy will be published on this page with an updated date shown at the top.

For significant changes that materially affect how your data is used, we will endeavour to notify you through your registered mobile number or email before the changes take effect. Your continued use of bet636 after a policy update constitutes acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how your data is being handled.

13 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact our support team.

• Email: [email protected] (plain text — not a clickable link)
• Response time: We aim to respond to all privacy-related queries within 48 business hours.
• Identity verification: To protect your data, we may ask you to verify your identity before processing access, deletion, or correction requests.

For concerns about your gaming activity and responsible gaming tools, visit the Responsible Gaming page which contains additional support resources.